Returns & FAQ
Short answers, and the bar for the rest.
- Can I return something?
- Unopened: 14 days, full refund. Opened laptops, over-ear and on-ear headphones and chargers: 7 days, exchange or store credit, complete and undamaged. Opened in-ear Pebble Buds: not for a change of mind once the hygiene seal is broken, only if faulty.
- What does the warranty cover?
- 1 year Kitebright warranty on everything sold here. Faulty within 14 days: replaced in store. After that: repaired or replaced. Accidental damage such as a cracked screen is not covered.
- Do you repair phones or other devices?
- No. Kitebright repairs only what it sold, under warranty, and does no phone screen repairs. It does not sell phones.
- Do you price match or take trade-ins?
- No to both, and there are no discount codes.
- Can you hold an item for me?
- Not by chat. Order online for store pickup and it is reserved once the order is placed. Store stock.
- Where is my order?
- There is no live tracking. Give the assistant your order number and email and the team replies within 1 working day.
- When are the stores open?
- Bugis and Jurong East, 11am to 9pm daily.